Why Voice Marketing?

Voice is an agency that specialises in customer acquisition, development and retention programs. So if there’s one thing we do really, really well then it’s sales.

 

It’s mainly because of how we operate. So, that means we work as a team, we collaborate. Not just in-house, but with our clients too. We show drive, determination and energy. We focus on the job and then progressively review our performance, always looking to improve.

We're also responsible. We've built our business on solid standards and processes. We care as much about our clients' brands as they do.

And we’re innovative. We use insights and analytics to power our strategies and we don’t limit ourselves to a single channel to reach our goals.

At Voice we’re proud of these values – and proud to reward our colleagues who possess them.

It’s this way of working that has seen us become one of the leading contact centres in the UK. And it’s seen us represent some of the biggest names in finance, insurance, telecoms, media, energy and retail.

They trust us to put their brands, and their sales, first.

So, that’s what we do. And we get results. Because at Voice, we’re more than just talk.

History

We started in 2006 with a handful of people, a phone and a small office. Then we landed an account. Then another. Then another… and so on. Many accounts later, an expansion to much larger premises, and ever increasing numbers of staff, and we’ve since become recognised by Investors in People and even the BBC.

So, we've achieved a lot in a short time. But to be honest, that's all in the past. Currently we have millions of conversations a year, which generate even more millions of pounds worth of sales for our clients. At Voice, we're all about today, tomorrow and you.

OUR JOB IS MUCH MORE THAN JUST TALK.

We aim to ensure every connection makes a connection.

Technology

A quiet revolution is taking place. People now carry devices (often inseparably) with the technology to simultaneously handle all their phone, email, and online conversations.

And they expect to be able to deal with brands consistently and conveniently using whatever channel they choose at the time.

With this in mind, we configure our technology solutions around both the customer and client objective – using voice, email, webchat and social media channels as required.

Crucially, we focus on the best possible outcome for them and not on the capacity of the technology.

As you’d expect, we do things like spread mission-critical systems across two locations with multiple fibre-optic connections to guarantee the secure transfer of information between sites.

And we make a point of having state-of-the-art equipment at our fingertips, which gives us full call recording, real-time data and list management and predictive analytics capability.

Reassurance

Voice Marketing Limited (Firm Reference Number 773951) is an appointed representative of Capita Customer Management Limited (Firm Reference Number 312851) which is Authorised and Regulated by the Financial Conduct Authority.