Philosophy
Our philosophy is straightforward; it is to provide a cost-effective outsourced solution assisted by motivated, experienced and fully-trained telephone executives working in a friendly and dynamic environment. They are overseen by managers who understand the industry, the relevant market sector and provide additional support to any project with constructive regular feedback and reporting.
The Call Centre
To support the role of the telephone executive and to aid recruitment and staff retention, considerable investment has been made to provide the right environment. This is supported by the latest technology; providing flexibility, robust data management and reporting, and providing clients with the reassurance that a campaign is running cost effectively.
The Location
Sheffield provides an ideal call centre location with a large well-educated work force and limited competition in terms of competitive call centres. The VOICE call centre is located 10 minutes from the city centre in an area of high residential development with excellent transport links.
Experience
The directors and managers have considerable experience in the telemarketing industry, its functions and the market sectors. They have managed clients both large and small; ’one off‘ and continuous campaigns, and business-to-business and business-to-consumer projects.
Extensive Successful Sector Experience
Extensive Successful Sector Experience Includes:
- Utilities
- Telecoms: fixed line and mobile
- Publishing
- The Professional Sector: accountants, solicitors and insurance
- Finance: business banking, mortgages, asset and invoice finance
- Agencies & Direct Marketing: advertising, market research and their associated clients
No 4.
Every member of staff has a development plan, so that we can enhance their skills and effectiveness