• Current Vacancies

Operations Manager(s)
Full Time
£20,000 - £25,000 per annum

What would my role be?

• Plan, develop and implement strategy for operational management and development so as to meet agreed organisational performance plans within agreed budgets and timescales
• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
• Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales
• Manage and develop direct reporting staff
• Manage and control departmental expenditure within agreed budgets
• Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organisation
• Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team
• Ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Execute the responsibilities of a company operations director according to lawful and ethical standards, as referenced in company handbook
• Identify, develop and direct the implementation of business strategy
• Plan and direct the organisation's activities to achieve stated/agreed targets and standards for financial and trading performance, quality, culture and legislative adherence
• Recruit, select and develop executive team members
• Maintain and develop organisational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies
• Report to operations director on organisational plans and performance
• Develop and implement quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organisation's annual business plan and long term strategy.
• Develop and maintain systems to establish standards relating to activities and products.
• Develop and maintain systems to measure performance against established standards.
• Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
• Monitor and inform/communicate/apply standards created/maintained by external bodies, and integrate within internal quality management systems.
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.

Please submit your current and correct Curriculum Vitae to Ian Brown, Call Centre Manager, VOICE on ian.brown@voicegroup.co.uk in order to be invited for interview (subject to suitability).