Team Leader(s)
Full Time
£13-16,000 per annum
The role involves business to business and business to consumer campaigns. You will report to the Operations Manager and follow their directions with the use of your own initiative. You will be responsible for briefing the team and communicating individual and team KPI’s. You will support and train the executives through side by side coaching. You should have pro-active ideas with regards to team motivation.
Responsibilties:
• Self motivation and motivation of others
• Ability to communicate hourly and daily statistics to team members
• Brief new & existing agents on the relevant campaigns
• Coaching & call monitoring
• Meet client and operations targets
Requirements:
• Excellent communication skills
• Attention to detail and high quality output
• Proven experience of leading an outbound team
• Self motivation and a drive to succeed
• Good team building skills and pro-active ideas
• IT literate –Excel and Word
• Flexibility and adaptability
Responsibilties:
• Self motivation and motivation of others
• Ability to communicate hourly and daily statistics to team members
• Brief new & existing agents on the relevant campaigns
• Coaching & call monitoring
• Meet client and operations targets
Requirements:
• Excellent communication skills
• Attention to detail and high quality output
• Proven experience of leading an outbound team
• Self motivation and a drive to succeed
• Good team building skills and pro-active ideas
• IT literate –Excel and Word
• Flexibility and adaptability
Please submit your current and correct Curriculum Vitae to Ian Brown, Call Centre Manager, VOICE on ian.brown@voicegroup.co.uk in order to be invited for interview (subject to suitability).
No 7.
Regular accurate reporting is essential to monitor campaign success and expenditure.