Contact Centres must become PPI-ready NOW.
12th July 2010
Is your contact centre partner compliant, set up or even aware of the imminent changes in Protection of Personal Information (PPI) legislation?Telemarketing achieves highest response rate in survey
12th June 2010
Research by the US Direct Marketing Association (DMA), which may reflect trends in theVOICE Techniques 2: Maximising the lead for our clients
9th November 2009
Simply generating a lead or an appointment for a client isn't a particularly difficult skill. Harnessing the qualities and techniques within a telemarketing executive, so that they are capable of consistently delivering qualified leads, most certainly is.VOICE Techniques 1: Knowledge is power and we have loads!
22nd October 2009
Effective telemarketing is about well trained staff delivering consistent messages. A basic and accurate point but with the nuances of human behaviour, not always simple to deliver. In this series, VOICE aims to demonstrate how we consistently deliver effectiveness for our clients.How to judge whether you're with the right agency.
13th August 2009
With literally '000s of telemarketing agencies within the UK and many more off-shore, it must be extremely difficult to know you are choosing the right partner...let us give you an insight into how we at VOICE see it...Outsourced Telemarketing offers businesses hope
15th January 2009
During times of recession, it makes smart fiscal sense for companies to seek ways to cut costs. It not only protects earnings, it can also ensure survival until growth returns to the market. Outsourced telemarketing offers an excellent solution to cut your overheads.Choosing a compliant agency is becoming even more important than ever.
10th March 2008
LONDON - The Information Commissioner's Office and telecoms regulator Ofcom have been building a closer working relationship in policing the telemarketing industry.Marketing Glossary: VOICE goes jargon busting!
29th August 2007
Here at VOICE we like things straight forward and effective. Let’s try and ‘bust’ some of that marketing jargon for you!How to select an outsource telemarketing partner
16th August 2007In May 2007, the DMA (Direct Marketing Association) released a guide for customers looking to select an outsourced telemarketing partner. The following tips were set out to aid the selection process, in order to make sure that the best available agency is selected each time. To discuss any of these areas to be evaulated, please contact one of the Directors at VOICE, who would be delighted to enlighten you.
The affect of poor B2B telemarketing!
27th June 2007Whether in the USA or the UK, telemarketing calls that are conducted correctly provide huge revenue streams for a host of business types. However, the affect of representing your business, either via an outsourced agency or using in-house people, where the calls are conducted badly (usually due to insufficient training) can be devastating. Choosing an agency with a huge focus on highly trained agents is crucial for piece of mind, read on .......
Ofcom slaps £152,500 fines on four companies for silent calls
30th January 2007
Ofcom has cracked down on excessive silent calls by issuing its first fines, with four companies, including Carphone Warehouse, penalised a total of £152,500...75 Telemarketing calls for every person
11th December 2006
Australian households receive up to 1.5 billion telemarketing calls each year, equating to almost 75 calls for each man, woman and child in the country.
VOICE poised to expand into our second site!
11th July 2010
Amongst all the recent doom and gloom of the local economic climate, VOICE are announcing the creation of almost 600 new jobs in Sheffield over the next 12 months.We don't only speak English you know!!!
5th July 2010
2010 has seen the launch of VOICE International, our multi-lingual department currently covering over 90% of all European languages, as well as many more world-wide languages.VOICE takes up the challenge of supporting the Sheffield Children's Hospital
15th June 2010
With one of the country's largest hospitals dedicated to the welfare, health and lives of the youngest members of our society, on our doorstep, we didn't need long to decide we wanted VOICE to represent the money raising part of Sheffield Children's Hospital.Hat-trick of appointments bolster VOICE Team
18th April 2010Whilst others have been forced to reduce head count through the recession, client demand has allowed us to continue our investment programme into the very best management around.
VOICE receives latest Award!
25th March 2010
VOICE have achieved international recognition by winning Contact Centre World's Top Outsourcer award....and today we were presented it by our local MP, Meg Munn.VOICE are double award winners!!!
4th March 2010
VOICE have scooped two prestigious rewards, at the Contact Centre World Awards - Top Outsourcer and Top Outsourcer - Outbound Sales...and we're feeling very proud of ourselves!Our clients are loving what we are doing at VOICE!
22nd January 2010
Whilst the goal of VOICE was never to be the biggest, it has certainly always been about being the best. We admit we are selective over which staff and management we employ, but by choosing the best, we have built a team, that our clients want to work with time and time again.The VOICE's 2009 - Awards Ceremony!!
7th January 2010
Ow! My head still hurts...just before Christmas, we decided to lay on a huge Christmas Buffet and just before our wonderful employees decided to try and drink the Christmas Party dry (they came close...but no cigar!!...actually in hindsight they had those too!)....we hosted The VOICE's 2009!!VOICE Marketing FC make it to the FINAL!!!
3rd November 2009
In our first season, VOICE made it all the way to the final of the Sheffield Corporate League, playing a fluid, fast-paced (ahem) style of football that befuddled even the strongest of defences!!VOICE wants to extend the Family!
7th October 2009A goal when we set VOICE up, was to create an environment that people want to work for and work with. After consistently excellent results, 3 of our largest clients want us to increase our teams and now we need YOU!
The VOICE Summer BBQ pics have arrived!
2nd October 2009
Now Autumn has arrived, together with lower temperatures and a few showers, we're cheering ourselves up by looking back to our big Summer event...have a look at the team enjoying the sun!VOICE gain huge Government contract
6th August 2009
After a lengthy selection process, VOICE are delighted to have acquired a contract with Central GovernmentThe Annual VOICE Summer BBQ
31st July 2009
With the sun shining, sausages sizzling and faces smiling, we took over the Cricket Inn, gourmet pub for our Annual BBQ!VOICE book their table at the Industry Awards!
24th July 2009
Now we're all big (it was our 3rd Birthday recently!), the time has arrived for us to go and win some awards!The Open Days went so well we're doing them AGAIN!!
9th June 2009After the incredible success of finding lots of talented telemarketing execs to join us at VOICE....the next Open Days will be 1st and 2nd July!!!
VOICE Open Day!
2nd June 2009
With the ongoing sucess here at VOICE throughout 2009, we are throwing our doors open on the 4th and 5th June, for the big VOICE Open Day!Rob Gears up for VOICE
22nd May 2009Rob Geary has been appointed operations manager at Sheffield telemarketing company VOICE.VOICE is the chosen agency for the local Public Sector
12th March 2009VOICE announces a number of important account wins within the local Public Sector, and expect long term partnerships to develop.
VOICE needs YOU!
29th January 2009VOICE is delighted to announce a 50 seat contract with Opal Telecom to start in February 2009! Now we need to add to our carefully selected and well trained team, at our Sheffield Head Quarters.
VOICE offers light at the end of the economic Tunnel!
7th January 2009FACT: Due to a number of campaign expansions and exciting new client wins, VOICE needs to employ 54 brand new Telephone Executives and associated Team Leaders, in January/February 2009!
VOICE boosts Training Division
11th December 2008
With the consistent growth of VOICE, together with the ongoing target of providing the very best quality and performance available within the UK, we are delighted to announce the employment of Paul Kitchen as Head of Training.Investment strategy pays off at VOICE
5th August 2008A combination of investing in both the management structure and selection of only the very best telephone executives, has paid off for VOICE, as we secure long term contracts with E.ON and Homeserve.
Another thoroughbred joins the VOICE stable!
20th June 2008
Although VOICE isn't only set up for Blue Chip companies, it's always comforting for all when yet another well known brand chooses us!Did you receive an invite from VOICE to see Lewis Hamilton?
10th June 2008
VOICE are proud to have worked on behalf of the 2008 Silverstone Grand Prix, in order to invite the country's elite to the event!Highly experienced Manager joins the team!
9th June 2008
VOICE are delighted to mark the continued expansion of the agency's successful B2B Division, with the appointment of Team Manager Ruth Futcher.STOP PRESS!! VOICE to open in Cape Town!
9th June 2008
With South Africa attracting much positive attention in the off-shore telemarketing world, due to its staff dedication, lower cost base and abundance of ex-pat management experience....VOICE SA opens in September 2008!Huge client wins announced by VOICE
6th March 2008
Industry specialists are starting to sit up and take notice of the stunning rise of the UK's fastest growing agency.VOICE on ITV with Philip Schofield!
4th March 2008
In association with Hallmark and a breast cancer charity partner, VOICE's services appears on the 'This Morning' couch!VOICE is FSA authorised
5th February 2008VOICE is authorised by the FSA for telemarketing sales with both advised and non-advised financial products.
VOICE is taking the legal industry by storm!
7th December 2007
VOICE's Professional Services team are delighted to announce they have been further bolstered by a large B2B appointment generation campaign for a multi-national business advisory firm.Huge coup for VOICE's Training Department
27th November 2007
VOICE have managed to secure the services of one of the telemarketing industry's leading training and development managers!VOICE aims for world domination!
2nd November 2007
Having recently opened our second floor, dedicated training suite and internet cafe, VOICE have now begun searching for the second site.How to use VOICE to select the very best campaign data
29th August 2007
If you aren’t sure that you have a suitable database to prospect we can discuss it with you and if it’s appropriate we can source you a suitably targeted database that specifically matches your criteria.VOICE are expanding!
25th August 2007
Due to a number of extremely high profile client 'wins', VOICE is expanding!Award Winning Operations Director joins the VOICE team
2nd August 2007VOICE are delighted to announce securing the services of Paul Fletcher as Head of Operations. Paul joins from a leading, 500 seat call centre in South Africa, where he helped to win the 2006 Global Call Centre of the Year for one its key accounts.
6 powerful ways to use VOICE to help your business
3rd July 2007
Recommend telemarketing to many small business managers and you are likely to see worry, doubt and confusion. Many of them mix up telemarketing with telesales. The latter is tarred with the same brush as the cold-calling, pressure tactics used by some companies to sell anything from timeshare holidays to kitchens and lingerie.South Yorkshire leads the way in business design
26th January 2007
Design is making a big impact on business in South Yorkshire. The Design Works programme has already worked with over 300 small and medium sized enterprises (SMEs), and is looking for more companies that are interested in improving profit margins and increasing sustainability...VOICE adds training manager to team
16th January 2007
With the expansion of the client base and the team of telephone executives, VOICE has added another member to the management staff. Paul Taylor has been recruited to add support to the growing team...VOICE selects Iris to improve executive experience
15th January 2007
With the realisation that the outsourced call centre industry is plagued with poor telephone executive retention, VOICE made the decision to employ the services of Iris, one of the North’s leading marketing and creative agencies...