We don't just talk the talk....
Our accreditations & awards include:
Ministry of Justice (MoJ)
VOICE adhere to the strict codes of conduct which relate to claims management businesses, which are set and regulated by the Ministry of Justice.
Financial Services Authority (FSA)
VOICE are fully FSA authorised in both advised and non-advised sales, which means we maintain best practice for our clients in industries such as financial services, insurance, utilities and telecoms,
Our management controls, processes and reporting procedures, associated with being fully compliant with FSA regulations, are also adopted and applied across the company as a whole - something we're not legally obliged to do but we see it as an important principle which reflects our consistently high standards.
Investors in People (IIP)
VOICE have IIP status, reflecting the working conditions, company communications, and promotion opportunities. IIP offers a business improvement tool which is designed to help organisations to develop performance through their people and provides tailored assessments which are designed to support organisations in planning, implementing and evaluating effective strategies.
VOICE are Ofcom regulated and compliant. Ofcom is the communications regulator, which regulates the TV and radio sectors, fixed line telecoms and mobiles, plus the airwaves over which wireless devices operate.
IQCS (Interviewer Quality Control Scheme)
VOICE have IQCS standard. IQCS is an independent organisation responsible for providing minimum service standards for data collection. Member companies must adhere to the IQCS minimum standards and are subject to an annual independent audit.
By far the world's most established quality framework, currently being used by over 750,000 organisations in 161 countries, and sets the standard not only for quality management systems, but management systems in general. VOICE are ISO9001 accredited, having passed a stringent audit.
Contact Centre World
ContactCentreWorld.com is the leading global support organisation and association for the contact centre industry around the world. VOICE have won TWO of these prestigious Top Outsourcer awards so far.