MYSTERY SHOPPING

As with any data, trends and patterns emerge when mystery shopping. One does not need to contact EVERY client, prospect or prospect to understand how the majority think. Indeed, the quite the opposite.

Instead of looking to maximise the size of this type of campaign type, our culture is all about partnering with our client, to gain information, that can then be trended, to support a change in strategy, if required. We fully appreciate the investment (without immediate ROI, connected with this campaign type) but so too, we'd be delighted to sit down and develop the type of results that should be aimed for and in turn, the power the knowledge would present, when marketing plans are next tweaked.

VOICE provides a one-stop service from competitor research to customer service assessment and benchmarking, with recommended actions for improvements.

Our mystery shopper research team has a wealth of experience in producing highly successful, tailored mystery shopping solutions across all industry sectors.

We provide full Management Information reports and insight on your current customer service assessment across all touch points, and highlight the actions you can take to increase your ratings/customer perception.

We operate mystery shopping across numerous industries regularly, ncluding Retail, Telecommunications, Financial, Public Sector, Utilities and Transport.

We don't just talk the talk...

VOICE is the partner of choice for a large number of businesses wishing to get right under the skin of the buying prospect. Should you wish to speak with one of our clients to determine first hand how we operate, just ask and we'll be delighted to put you in touch.

To find out more or enquire about partnering with VOICE please call us now on 0114 321 0000 or email info@voicegroup.co.uk