Representing a wide range of clients in a variety of sectors VOICE is tasked with the generation of qualified appointments that meet pre agreed criteria. Sectors represented are diverse from insurance to utilities, financial to professional services.
The target audience includes consumers, SME'S and large corporate which often includes the representation of our clients at board level.
The appointment setting team is supported by a dedicated, experienced management resource including training, quality control, account management, IT / MI and general operational management. VOICE also has the ability to source data and integrate additional marketing techniques including SMS , email and direct mail. We pride our selves in terms of quality, proactive management and meeting and exceeding client's expectations in terms of value for money.
VOICE'S IT systems provide clients with the ability to capture pre agreed information (determined at the set up phase), ongoing contact management, reporting and call recording all of which aid the process of appointment setting and quality control
Brand representation is paramount and the agent profile reflects our target audience with agents tending to be older and more commercially aware allowing them the ability to empathise and converse at the highest level. With a wide breadth of agents we are able to select based upon industry knowledge and experience.
A tried and tested appointment generation process ensures that appointments meet pre agreed criteria, go ahead and ultimately generate a return for our clients. The process involves agent selection based upon experience, the direct briefing / training of the agents ideally by the client, criteria agreement - what constitutes a qualified appointment, real time diary and territory management and a tried and tested process of quality control. This process involves an independent quality team and involves full call recording, scoring appointments against a pre agreed matrix and the confirmation of appointments by email on behalf of the clients.
We don't just talk the talk...
VOICE is the partner of choice for a large number of businesses wishing to develop leads for their own field sales teams and many of them have been with us for a long time. Should you wish to speak with one of our clients to determine first hand how we operate, just ask and we'll be delighted to put you in touch.
To find out more or enquire about partnering with VOICE please call us now on 0114 321 0000 or email email@example.com